1. Overview
This Privacy Policy describes how Wave (“Wave,” “we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit wave5g.com, communicate with us, or interact with products and services for which this policy is provided.
This is a general website privacy policy. Specific mobile service, account, plan, promotion, or other service terms may include additional privacy provisions that apply to a particular service.
2. Information we collect
Depending on how you interact with Wave, we may collect information that you provide directly, including your name, email address, telephone number, account information, service inquiry details, support information, and other information you choose to provide.
We may also automatically receive technical information when you use our website, such as IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location derived from IP address, and website interaction data. Cookies or similar technologies may be used where enabled.
Where Wave provides telecommunications services, additional information may be processed as required to operate those services, subject to applicable contracts, laws, regulations, and service-specific notices.
3. How we use information
We may use information to operate and improve our website and services; respond to service, sales, or support inquiries; maintain network and information security; prevent misuse or fraud; administer customer relationships; comply with legal and regulatory obligations; and communicate with customers, partners, and prospective customers.
5. Security and retention
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes for which it was collected, to maintain account and service records, resolve disputes, enforce agreements, and meet legal, regulatory, tax, accounting, security, and operational requirements.
6. Your choices and privacy rights
Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Certain rights may be limited where an exception applies, including where information must be retained for legal, security, network, fraud-prevention, or contractual purposes.
You may contact us to submit a privacy request. We may need to verify your identity before completing a request.
7. Cookies and analytics
Our website may use cookies and similar technologies to enable site functionality, understand site traffic, remember preferences, and improve performance. You can control cookies through your browser settings. Disabling certain technologies may affect website functionality.
8. Third-party links
Our website may contain links to third-party websites or services. Wave is not responsible for the privacy, security, or content practices of third parties. Review their policies before providing personal information.
9. Children’s privacy
Our website is not directed to children, and we do not knowingly collect personal information from children through the website where prohibited by applicable law.
10. International information transfers
Because Wave operates and works with providers and partners across multiple markets, information may be processed in countries other than the country in which it was collected. Where required, we use appropriate measures for international transfers of personal information.
11. Changes to this policy
We may update this Privacy Policy periodically. When we do, we will revise the effective date above and may provide additional notice when required by law.
12. Contact us
Questions about this Privacy Policy or privacy requests may be sent to:
Wave
1717 N Street NW, STE 1
Washington, DC 20036